Question 1

When will my letters be delivered?

Accepted Answer

Your letters are delivered when the condition you set is met — on your passing, on a specific date, or on a loved one's milestone birthday. Letta's Heartbeat feature monitors your regular check-ins and triggers delivery automatically.

Question 2

Are my letters private?

Accepted Answer

Yes. All letters are AES-256 encrypted and sealed. Nobody — not even the Letta team — can read them until the exact condition you set is met.

Question 3

Is Letta free to use?

Accepted Answer

Yes. You can write your first letter completely free with no card required. Letta Pro (£4.99/month) unlocks unlimited letters, voice recordings, and the Heartbeat check-in feature.

Question 4

What is the Heartbeat feature?

Accepted Answer

Heartbeat is Letta's check-in system. You check in regularly to confirm you're well. If you miss too many check-ins, Letta gently reaches out to your emergency contacts to confirm your passing — then delivers your letters automatically.

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